Ever since human beings could speak to one another, they have been making promises and keeping them or not keeping them. Those who keep their promises are regarded as people of integrity, while those who don’t keep their promises are regarded as people who at best can’t be taken seriously and at worst can’t be trusted. Sometimes we forget how powerful our words are, and we use them haphazardly or unconsciously, creating expectations that are never fulfilled, leaving disappointment and distrust in our wake.
